Terms and Conditions under which work is accepted

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible


We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Payment Information

See here

Cost Variation

Quotations are based on the current costs of production and are subject to amendment by PrintBig on or at any time after acceptance to meet any rise or fall in such costs.

Value Added Tax

PrintBig shall be entitled to charge the amount of any value added tax payable whether or not included on the quotation or invoice.

Preliminary Work

Work carried out, whether experimentally or otherwise, at customer's request, will be charged.


Author's corrections, including alterations in style and the cost of additional proofs necessitated by such corrections will be charged extra. Proofs of all work may be submitted for customer approval, and in the event no responsibility will be accepted for any errors in them not corrected by the customer.

Delivery and Payment

Delivery of work shall be accepted when tendered and thereupon or on notification that the work has been completed the ownership shall pass and payment shall become due.  Should expedited delivery be agreed and necessitate overtime or other additional cost, an extra charge may be made.
Should work be suspended at the request of or delayed through any default of the customer for a period of 30 days, PrintBig shall then be entitled to payment for work already carried out and materials specially ordered.

Variations in Quantity

Every endeavour will be made to deliver the correct quantity ordered, but quotations are conditional upon margins of 5% for work in one colour only and 10% for other work being carried for overs or shortage, the same to be charged or deducted.


Claims arising from damage, delay, or partial loss of goods in transit must be made in writing to reach PrintBig within three days of delivery and claims for non-delivery within 28 days of despatch of the goods. All other claims must be made to PrintBig within ten days of delivery.


PrintBig shall not be liable for indirect loss or third party claims occasioned by delay in completing the work or for any loss to the customer arising from delay in transit.
Where work is defective for any reason, including negligence, PrintBig's liability (if any) shall be limited to rectifying such defect.

Standing Matter

Metal, film, and other materials used by PrintBig in the production of plates, moulds, stereotypes, electrotypes, film-setting, negatives, positives and the like shall remain their exclusive property.

Type may be distributed and lithographic, photogravure, or other work immediately effaced immediately after the order is executed unless written arrangements are made to the contrary. In the latter event, rent may be charged.

Customer's Property

Customer's property and all property supplied to PrintBig by or on behalf of the customer will be held, worked on and carried at the customers risk.

Materials Supplied by Customer

PrintBig may reject any paper, plates or other materials supplied or specified by the customer which appear to them to be unsuitable. Additional cost incurred if materials are found to be unsuitable during production may be charged.  Where materials are so supplied or specified, responsibility for defective work will not be accepted by PrintBig unless this is due to their failure to use reasonable skill and care.  Quantities of materials supplied shall be adequate to cover normal spoilage.

General lien

Without prejudice to other remedies, PrintBig shall in respect of all unpaid debts due from the customer have a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled on the expiration of 14 days notice to dispense of such goods or property as they see fit and to apply any proceeds towards such debts.

Illegal Matter

PrintBig shall not be required to print any material which, in their opinion, is or may be of an illegal or libellous nature.
PrintBig shall be indemnified by the customer in respect of any claims, costs and expenses arising out of any libellous matter printed for the customer or any infringement of copyright, patent or design.

Force Majeure

Every effort will be made to carry out a contract but its due performance is subject to cancellation by PrintBig or to such variation as they may find necessary as a result of inability to secure labour, materials or supplies or as a result of any Act of God, War, Strike, Lockout or other labour dispute, Fire, Flood, Drought, Legislation or other cause (whether of the foregoing class or not) beyond PrintBig's control.


These Conditions and all other express terms of the contract shall be governed and construed in accordance with the Laws of England.

Late Payment

PrintBig regards late payment of our invoices as a Breach of Contract. We expect our customers to remedy such a breach within 7 days of formal notification of same. In the event that a customer fails to remedy a late Payment within 7 days of formal notification, PrintBig reserves the right to employ those third-party services that we consider appropriate to obtaining payment in the minimum time, at the customer's expense. Charges incurred under this clause could include:

Fees for preparing court documentation

Court Fees - Court Attendance Fees by a solicitor or lay representative Fees charged by Expert Witness Time and expenses of our own staff attending court or other tribunal or hearing Commission charged by third parties for collection of our account.  Any other cost directly attributable to the late or non-payment of account duly owed to us.

  • In addition to the above we will charge interest on an overdue account at the rate of 1% per month. a daily rate of 0.032%.
  • Payment of all incurred charges plus interest will be required before an account is considered paid in full.


Exclusions and Limitations

The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.


Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies. [If you do not use cookies, delete this clause.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trade marked [delete this paragraphed clause if no registered trademark exists].


We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Say hello link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.

This company is registered in England and Wales, Number 4095953, registered office Unit 9, Headcorn Business Park, Baradale Farm, Maidstone Road, Headcorn, Kent TN279PJ.


Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.


The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.